Skip the preshow rush and dine with us! This season we’ve added even more food and drink options with every fan in mind.
The Pavilion at Toyota Music Factory strives to ensure that all of our guests have a great time at our venue. Whatever your needs are, let us know how we can help!
Its almost show time! Are you excited? Before you arrive, here’s some tips on what to know before your show.
Get lost in the music. Not the venue. Whether you're looking for parking, venue entrance or just need some guidance before you come, here’s a map to help you get around.
Avoid the headache, bring a clear bag!
Bags must be smaller than 12” x 6” x 12” and small clutch bags, wristlets, or fanny packs no bigger than 6”x 9”. Small clutch bags do not need to be clear. No other bags of any type will be allowed.
*Due to artist requests, ALLOWED/NOT ALLOWED items are subject to change without notice. We regret any inconvenience this may cause.
Of course! Lost something while at an event? Visit our security office located in the East Plaza. If you realize you lost something after the event call us at 214-978-4888 or use our textline number (214-974-4679).
Leave a message with your name, phone number, the event attended and a description of the item lost & we will get back to you ASAP.
Our venue is cashless! Make sure to bring a debit/credit card, or mobile pay to check out at any of our concessions!
Sorry, no can do. Re-entry is not permitted at The Pavilion at Toyota Music Factory! Make sure you bring all your essentials with you before you scan in! If you do leave at any point in the evening- you will not be allowed back in without a new ticket.
Our Box Office will be open on show days starting at 12PM. Need to give us a call? The Box Office phone number is 214-978-4888.
Tickets for all shows can be purchased directly through the event pages on our website. Just click on the event you're interested in to see available ticket options, seating, and pricing.
For the best experience, we recommend buying tickets through the links on our website to make sure you're getting official tickets from our authorized ticketing partner. Availability may vary by event.
Ticket options can vary by show, but most events offer reserved seating and general admission lawn tickets. Some shows may also have premium seating, VIP club access, or other upgrades available to help elevate your concert experience.
Tickets for all events can be purchased through the event pages on our website. Select shows may also offer premium seating or season ticket packages.
For more information about premium seating and season tickets, visit: https://www.thepaviliontmf.com/season-tickets
All of our events are all ages, unless otherwise stated. Children 2 years old and under do not require a ticket, but must sit on a parent's lap. Strollers and carriers are not permitted inside the venue.
Valet parking is located off of Las Colinas Blvd, outside of the Pavilion at Toyota Music Factory VIP Lounge. Get directions before the show.
We know you're excited to see your favorite artist but the venue does not allow camping or overnight parking of any kind for your safety.
Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please call us at 972-560-3910, email us at thepaviliontmfevents@livenation.com or click here.
Yes! Everyone's safety is our number one concern! Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Outside lawn chairs are not permitted. Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. No other chairs are permitted inside the venue. To rent a lawn chair in advance, click on the "UPGRADES AVAILABLE" dropdown on dropdown on our upgrade page and select "Lawn Chair Rental".
All ticket sales are final. Tickets will only be refunded if an event is canceled. Show times and support acts are subject to change without notice. In the event that a show is canceled, refunds are available at the point of purchase. For online purchases, refunds will be issued automatically to the card on which the tickets were purchased.
GA parking is located at The Urban Towers Parking Garage. There will be directional signage and parking attendants on site to guide you to the music! VIP parking is located in the Toyota Music Factory Parking Garage. Parking is overseen by the Toyota Music Factory. You can book parking in advance by visiting https://www.parktmf.com/.
Yes. Depending on the event, guests may have the option to purchase upgrades such as VIP club access, Fast Lane entry, lawn chair rentals, or blankets. Upgrade availability varies by show and is subject to limited inventory.
Check out available upgrades here!
Our venue offers a range of premium seating and club experiences that provide enhanced views and exclusive amenities. To learn more about season tickets and premium seating packages, visit: https://www.thepaviliontmf.com/season-tickets
Being the friend group designated driver has its perks! Have a drink on us (non-alcoholic, of course)!
The Pavilion offers complimentary fountain sodas to guests that commit to be the designated driver for their party.
If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support.
Submit Via Request Form.
Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.
Ticketing Support can assist with:
Purchasing tickets
Finding tickets in your account
Mobile ticket or barcode issues
Ticket transfers
Ticket resale
Refunds
Exchanges
Presale codes
Account access and login issues
Accessible and companion tickets
Upgrade inquiries
Order and payment issues
Call For Immediate Assistance:
Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.
For assistance with parking purchases, including refunds, upgrades, or other parking-related questions, please contact the Box Office at tmfguestservices@livenation.com or 214.978.4888.
For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at tmfguestservices@livenation.com or 214.978.4888.
If a purchase you made during your visit to The Pavilion at Toyota Music Factory, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.
If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at tmfguestservices@livenation.com or 214.978.4888. We'll be happy to investigate and help resolve the issue.
To help us review your request as quickly as possible, please include:
A brief description of the issue, the date of your visit, and copy of your receipt, if available.
A member of our team will review your inquiry and may ask for additional information.
VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.
If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.
VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider.
Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.
