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The Pavilion at Toyota Music Factory strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

  • Ticketing - Accessible tickets can be purchased online via You do not need to call the box office to place an order as all of our accessible tickets are available through our website. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.

  • Day of Show Parking - Accessible parking for general admission is located within the The Urban Towers Parking Garage. Accessible VIP Parking is located within the Toyota Music Factory Parking Garage. Let the parking staff know that you need accessible parking and they will direct you. Please be advised that parking is limited. You must have an accessible parking placard or license plate to park. If you do not absolutely need accessible parking, please park in the general parking areas. For more information, reach out to

  • Unexpected Needs - If you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through to exchange all tickets for accessible seating. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.

  • Interpreter Requests - If you will need an interpreter for an event, please give us at least 4 weeks notice to secure. Guests that request an interpreter will need to call 214-978-4888 or email We strongly recommend contacting us prior to purchasing your tickets, so we may go over the best seating options for interpreter viewing. Please provide your name, phone number, and what you're requesting and we will reach out. There is no charge to arrange for an interpreter during your visit.

  • Hearing Assistance - Guests that require assisted listening devices may check in at our Guest Services table when inside the venue. 

  • Service Animals - Service animals are permitted inside the venue during events. Only registered working animals are permitted. In accordance with ADA’s guidelines, we require that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents them from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

  • Accommodations - All venue bathrooms, concession stands, and merchandise stands are accessible.