The Need-to-Know Before You Go
UPCOMING SHOWS
Sonic Live in Concert - Thursday, October 8
Parking Opens: 5:00PM
Doors Open: 7:00PM
Show Begins: 8:00PM
Role Model - Friday, October 9
Parking Opens: 5:00PM
Doors Open: 7:00PM
Show Begins: 8:00PM
wave to earth - Sunday, October 11
Parking Opens: 5:00PM
Doors Open: 7:15PM
Show Begins: 8:15PM
Logic & G-Eazy - Monday, October 12
Parking Opens: 5:00PM
Doors Open: 6:00PM
Show Begins: 7:00PM
Dermot Kennedy - Wednesday, October 14
Parking Opens: 5:00PM
Doors Open: 6:30PM
Show Begins: 7:30PM
MONSTA X - Thursday, October 15
Parking Opens: 5:00PM
Doors Open: 7:00PM
Show Begins: 8:00PM
UPGRADE YOUR NIGHT
Looking for Premier Parking or access to our VIP Club? Click HERE.
COME RAIN AND/OR SHINE
The show will go on whatever the weather. Unless it’s looking extra gnarly. Check our socials day of show for any changes: Facebook, Instagram, X.
GATE TIMES: Gates are usually 60-90 minutes before showtime, but check your specific event page for exact times. Get here earlier so you can enjoy your night and not be stuck in traffic.
PARKING LOTS: GA parking is located at The Urban Towers Parking Garage. There will be directional signage and parking attendants on site to guide you to the music! VIP parking is located in the Toyota Music Factory Parking Garage. Parking is overseen by the Toyota Music Factory. You can book parking in advance by visiting https://www.parktmf.com/.
WHEN YOU GET HERE: You know the drill—metal detectors, maybe a pat down, and a bag check if you’ve got one. Be prepped—check out our bag policy, and what you can and cannot bring in our FAQs. Please don't bring a lawn chair or stadium seat - we definitely do not allow those!
BAG POLICY: Only small clutches, wristlets, or fanny packs no bigger than 6”x 9” OR clear plastic bags no bigger than 12"x12"x6” will be allowed inside the venue.
All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.
MOBILE ENTRY ONLY: Before you get to the good stuff & you head to the venue, download your tickets to your phone on the Live Nation app. More info on mobile tickets here. Your phone is your ticket.
CONTACTLESS PAYMENTS ONLY: We’re a cash-free venue. Box Office, Concessions, and Merch stands will only accept credit, debit or mobile pay (such as Apple Pay or Google Pay). ATMs are located in the Toyota Music Factory Plaza, outside of the Pavilion at Toyota Music Factory.
ITEMS ALLOWED
- CLEAR plastic/vinyl tote bags no larger than 12” x 6” x 12”
- Small clutch bags, wristlets, or fanny packs no bigger than 6” x 9” – these do not need to be clear
- Water – (1) 1-liter factory-sealed or empty bottle per person
- Empty Camelbacks
- Binoculars
- Umbrellas (small, collapsible only)
- Cameras (no professional, without a detachable lens only)
- Bug Spray and Sunscreen – non-aerosol only please (NOT permitted for INDOOR events)
- Blankets and Tarps (NOT permitted for INDOOR events)
ITEMS NOT ALLOWED
- Weapons of any kind
- Large Bags / Backpacks / Luggage / Computer Bags / Camera Bags
- Chairs of ANY kind including Lawn Chairs
- Coolers of any kind
- Outside food or drinks – except factory sealed water. FROZEN water bottles are also not allowed
Alcohol - iPads (tablets), selfie-sticks, GoPros
- Cameras with detachable lenses
- Video or audio recording devices
- Camcorders
- Illegal drugs / substances
- Glass containers or cans
- Laser pointers
- Selfie Sticks
- Signage larger than 8.5"x11" or standard size of printer paper.
- Animals (except service animals)
- Aerosol Sunscreen
- Fireworks
- Chains / Spike jewelry
- Strollers / Carriers
Any other item that may pose a threat to other guests, employees or our performers.
*Due to artist requests, ALLOWED/NOT ALLOWED items are subject to change without notice. We regret any inconvenience this may cause.
Children & Admission: All of our events are all ages, unless otherwise stated. Children 2 years old and under do not require a ticket, but must sit on a parent's lap. Strollers and carriers are not permitted inside the venue.
BOX OFFICE: Only open on show days from 12 PM to 8 PM. The Box Office phone number is 214-978-4888, however it is often easier to communicate with the venue textline on show days at 214-974-4679, available from 12PM until the show ends. Please be patient as we respond to each guest on a first come, first serve base.
THE MERCH: Find that coveted merch at our Concert Gear booths located near the main entrance.
DESIGNATED DRIVERS: Are you the responsible fan tonight? The Pavilion offers complimentary fountain sodas to guests that commit to be the designated driver for their party. Head to guest services for more information.
RECYCLING: You’ll find recycling bins throughout the venue.
HAVE A GREAT TIME! Due to large crowds and high traffic, be sure to leave early and give yourself plenty of time at the venue. Increase your phone screen brightness to assist with scanning. Lastly, make sure you have a fully charged battery!
Have a great time, and tag us on socials at @thepaviliontmf!