The Need-to-Know Before You Go
UPCOMING SHOWS
Grupo Bryndis, Industria Del Amor, Guardianes Del Amor | Friday, May 22
Setup: Theater
Doors: 7PM
Show: 8PM
The HU and Apocalyptica | Saturday, May 23
Setup: Theater
Doors: 6PM
Show: 7PM
Godsmack | May 27
Setup: Amphitheater
Doors: 6PM
Show: 7PM
Yungblud | May 28
Setup: Amphitheater
Doors: 6:15PM
Show: 7:15PM
The Kid LAROI | Friday, May 29
Setup: Theater
Doors: 6:30PM
Show: 7:30PM
CA7RIEL & Paco Amoroso | June 2
Setup: Theater
Doors: 7PM
Show: 8PM
GET SHOW TEXT UPDATES
Get updates on weather, show info, traffic & more right to your phone:
Text UPDATES to 214-273-8168 or click HERE.
Text ROMANTICOS FOREVER to 214-273-8168 or click HERE.
Text HUMANS to 214-273-8168 or click HERE.
Text GODSMACKERS to 214-273-8168 or click HERE.
Text WELCOME HOME to 214-273-8168 or click HERE.
Text LAROI to 214-273-8168 or click HERE.
Text LOS CHADS to 214-273-8168 or click HERE.
UPGRADE YOUR NIGHT
Looking for Premier Parking or access to our VIP Club? Click HERE.
COME RAIN AND/OR SHINE
The show will go on whatever the weather. Unless it’s looking extra gnarly. Check our socials day of show for any changes: Facebook, Instagram, X.
GATE TIMES: Gates are usually 60-90 minutes before showtime, but check your specific event page for exact times. Get here earlier so you can enjoy your night and not be stuck in traffic.
PARKING LOTS: GA parking is located at The Urban Towers Parking Garage. There will be directional signage and parking attendants on site to guide you to the music! VIP parking is located in the Toyota Music Factory Parking Garage. Parking is overseen by the Toyota Music Factory. You can book parking in advance by visiting https://www.parktmf.com/.
WHEN YOU GET HERE: You know the drill—metal detectors, maybe a pat down, and a bag check if you’ve got one. Be prepped—check out our bag policy, and what you can and cannot bring in our FAQs. Please don't bring a lawn chair or stadium seat - we definitely do not allow those!
BAG POLICY: Only small clutches, wristlets, or fanny packs no bigger than 6”x 9” OR clear plastic bags no bigger than 12"x12"x6” will be allowed inside the venue.
All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.
MOBILE ENTRY ONLY: Before you get to the good stuff & you head to the venue, download your tickets to your phone on the Live Nation app. More info on mobile tickets here. Your phone is your ticket.
CONTACTLESS PAYMENTS ONLY: We’re a cash-free venue. Box Office, Concessions, and Merch stands will only accept credit, debit or mobile pay (such as Apple Pay or Google Pay). ATMs are located in the Toyota Music Factory Plaza, outside of the Pavilion at Toyota Music Factory.
BOX OFFICE: Only open on show days from 12 PM to 8 PM. The Box Office phone number is 214-978-4888, however it is often easier to communicate with the venue textline on show days at 214-974-4679, available from 12PM until the show ends. Please be patient as we respond to each guest on a first come, first serve base.
THE MERCH: Find that coveted merch at our Concert Gear booths located near the main entrance.
DESIGNATED DRIVERS: Are you the responsible fan tonight? The Pavilion offers complimentary fountain sodas to guests that commit to be the designated driver for their party. Head to guest services for more information.
RECYCLING: You’ll find recycling bins throughout the venue.